AT&T is Anti-Impulsive

On June 7, 2010, in Customer Service, by Brett Duncan

So the world is abuzz with all this iPhone 4 talk. Count me in as one of the brainwashed. I can’t wait to get my hands on one. I’m eager to find out when I can upgrade by iPhone 3G. I’m reading articles that I may already be eligible. So I go to AT&T to [...]

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What the NFL Network and the iPhone Have in Common

On December 6, 2007, in Business, Customer Service, Marketing, Strategy, by Brett

The NFL Network and Apple both have one thing in common: they’re screwing their potential customers. For the NFL Network, they’re only allowing their channel to be on the DISH Network, which most of us don’t have, and therefore most of us can’t watch this week’s Redskins/Bears game, or last week’s Cowboys/Packers game, or possibly [...]

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