How to Incorporate Responsive Design for Email Marketing

On October 5, 2011, in Email Marketing, Mobile, by Brett Duncan

A large email service provider recently found that almost 20% of the emails they sent were viewed on mobile. As mobile internet use grows and grows, you may be thinking about doing a mobile version of your emails. That seems like a good idea, but then you realize that you’re going to need to make your messages look good on iPhone and Android devices. And what about Blackberries? And then you start to think about tablets. Suddenly, things have become very complicated.

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Stats on Email Open Rates

On January 10, 2011, in Email Marketing, by Brett Duncan

I’ve been digging around lately, looking for some standard email open rates and click-through rates to compare my own projects against. There are obviously so many variables in every campaign that it’s hard to compare apples to apples (the data is normally only as specific as comparing fruits to vegetables). But I did run across the links below that are quite useful.

The long and short of it is this:

Average open rate across the board seems to hover at 22%.
Click-through rate varies wildly, but circles in around 3.5%.
No industry suffers from more than an average 0.85% unsubscribe rate.

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Christopher S. Penn at OptSum: Email Marketing and Customer Retention

On May 1, 2010, in Email Marketing, Events, by Brett Duncan

OK, I confess: I’m way behind on getting these updates live on the site. Sorry, but that’s just how it goes. Regardless, here’s the next installment of my Optimization Summit 2010 recap. As stacked as the lineup was as Optimization Summit, I was still contemplating my own attendance until I heard that Christopher S. Penn [...]

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A Tale of Two Emails

On March 12, 2009, in Email Marketing, by Brett Duncan

One I get about every 2-3 weeks, and it’s got good stuff. I almost always read it all the way through, and I feel smart just for having the foresight to have subscribed to it.

Another I get something from almost daily. It’s always promoting an upcoming webinar, or phone call, or blog post, or snake oil. It’s a nuisance, and I can’t wait to trash it the minute I see the Sender.

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Lazy Email Marketing

On December 21, 2007, in Customer Service, Email Marketing, by Brett

This isn’t a case of bad customer service, but rather, just lazy marketing. About 3 weeks ago, I purchased this Thomas Kinkade “Glory to the Newborn King” tabletop item for my wife via Collectibles Today. We received it last Friday, December 14, and everything’s great. She loves it, I’m a good husband, and we have [...]

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