Having worked for a direct sales company heading up web stuff for most of the past eight years, it’s funny how familiar themes continue to crop up. There’s one that no doubt tops the list, though, and I’ll fill you in on that in a bit. If you don’t know, direct sales companies always have LOTS of stuff going on, all at once. There are product launches, and events, and contests, and recognition, and more events, and campaigns. And there’s business builders and product purchasers and members and prospects. And let’s not forget leadership, of course. The best example I can give is it’s like a church, with lots of activities and different people all liking and going to the church for different reasons.
In other words, there’s a lot going on for a lot of different segments.
So it’s inevitable for a guy like me to get lobbied by everyone in the building who has something they need to “promote.” People want rotating banners and starbursts and scrolling text and red font. Someone always pushes me too far and asks for a pop-up window. Don’t get me started ….
I then get to be the bad guy and tell them we have limited promotional space and their request hasn’t been deemed as the highest priority right now. (Which is often code for “your idea sucks, leave me alone”)
Without fail, the resolution proposed is that we need more promotional space. More banners, more flashy things, more pop-up windows.
You Don’t Need More Promo Space
Sound familiar? Standard practice for companies is to come up with promotions, prepare the promotion and then figure out how to communicate (or promote) the promotion. That’s when all parties meet head-on at an extremely busy intersection. That’s when people start cage-matching for priority status. That’s when some genius hops on the soapbox and starts preaching for more strategy.
Good companies have a lot of good things to talk about. Great companies know how to focus on the best stuff and not overwhelm their fans. They keep it simple, and they give their consumers a chance to consume their message.
Your problem is not a lack of promotional space. It’s an overabundance of messages.
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I couldn’t agree more. A grocery store is an excellent demonstration of promotional space. 200 cereals, but only one gets to be at eye level.
How does the supermarket deal? Easy, it’s what benefits the store the most. The store doesn’t build more shelves or a bigger store. It doesn’t put beef in the cereal aisle, either because the butcher isn’t moving t-bones. Kellog and General Mills don’t fight for shelf space, they focus on their message, so the store picks them over the competitor.
Technology is not the solution – it’s the tool. If there are more messages than shelf space, make the product better, not a bigger store.
Hi Brett,
Great post! I like the church analogy and great companies know how to focus on the best stuff. Great companies also focus on delivering a consistent message and not getting overload with irrelevant stuff. Something direct sales/NM can learn from.
Janette