“Marketing is too important to be left to the marketing department.”
My take: What a profoundly simple quote! And it’s so true. Really, should marketing be a department? If you’re in business, haven’t you chosen to market something? In addition, why do we need Chief Marketing Officers? Shouldn’t that responsibity fall in the CEO’s bucket?
Mr. Packard realized this. As Andrew Lock often says, “everything is marketing, and marketing is everything.” The box it’s delivered, the tone of your voice on the phone, your automated order confirmation emails, your sign on the building: it’s all marketing. And it’s too big, and too important, for any single department.
Your thoughts and reactions?
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