It appears as though a new terror is on the loose.

There’s been a sighting of Company Policy Man in the foothills of Utah.

Raahhhhh!!!!

Let’s face it: policies are for companies, not people. Your customers are people. They hate policies. When you’re the customer, you hate them, too.

People like to think they are the exception.

I admit, there are times I feed the evil monster. It’s easier for me sometimes. Even fair, I could argue. But it’s rarely effective.

Bill is a stickler for principles over policies, and he’s right.

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