Comments on: Less than medium-well service http://www.marketinginprogress.com/2007/02/15/less-than-medium-well-service/ Marketing Ideas, Marketing Tips Tue, 07 Feb 2012 23:50:41 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: bdunc1 http://www.marketinginprogress.com/2007/02/15/less-than-medium-well-service/comment-page-1/#comment-131 bdunc1 Mon, 19 Feb 2007 23:55:24 +0000 http://brettduncan.wordpress.com/2007/02/15/less-than-medium-well-service/#comment-131 Kyle - Wal-Mart does claim that, but I think they've started losing sight of it. When I think Wal-Mart these days, I rarely think good service. I normally think cheap products, cheap expectations. But, they still have a point, whether they live up to it or not. Casey - thanks for the props. I have my moments. Harris - Great stat on restaurants in the D/FW area. Another thing that bugs me is that we're expected to pay on the amount with tax, not without. Think about that - I should pay you 10% of the food price, not 10% of the food price plus Uncle Sam's price. We should definitely be legit about service - 15% should be "met expectations," not the minimum wage. Kyle – Wal-Mart does claim that, but I think they’ve started losing sight of it. When I think Wal-Mart these days, I rarely think good service. I normally think cheap products, cheap expectations. But, they still have a point, whether they live up to it or not.

Casey – thanks for the props. I have my moments.

Harris – Great stat on restaurants in the D/FW area. Another thing that bugs me is that we’re expected to pay on the amount with tax, not without. Think about that – I should pay you 10% of the food price, not 10% of the food price plus Uncle Sam’s price. We should definitely be legit about service – 15% should be “met expectations,” not the minimum wage.

]]> By: John Mark Harris http://www.marketinginprogress.com/2007/02/15/less-than-medium-well-service/comment-page-1/#comment-128 John Mark Harris Fri, 16 Feb 2007 16:46:18 +0000 http://brettduncan.wordpress.com/2007/02/15/less-than-medium-well-service/#comment-128 Just for being in the room, waiters seem to act as though they should get 20% or something. I went to a well known country breakfast place, it took 15 min. to get a drink order, 45 min. to get our food (pancakes and eggs) and when it came out, there were no grits for my wife. The response was not "I'm sorry, we're out of grits what would you like in stead" the response was simply "yea, they told me 15 min. ago we're out of grits." To which I said, "okay, either bring us grits or take the price of a side of grits off our bill." 5 min. later she brought my wife soup like grits that were not done. As we left I put ONE DOLLAR on the table, to which my wife said "no, you can't do that" so I left another Washington. On the way out I heard a woman at a table by us say "he was only going to leave $1..." in a snippy tone. I just don't get it. They were the 3rd couple to sit there while we were there, by the way. Tips are for service, I think we've lost that idea in Dallas/Fort Worth. We eat out too much, and have more Resturants per capita than ANY METROPOLITAN AREA IN THE WORLD!!!! DId you know that? Crazy. I, for one, tip over 20% if the service is better than average. If it's less than average, I shoot for 15%, if it's bad I tip less tan 10%. So there we go... Just for being in the room, waiters seem to act as though they should get 20% or something. I went to a well known country breakfast place, it took 15 min. to get a drink order, 45 min. to get our food (pancakes and eggs) and when it came out, there were no grits for my wife. The response was not “I’m sorry, we’re out of grits what would you like in stead” the response was simply “yea, they told me 15 min. ago we’re out of grits.” To which I said, “okay, either bring us grits or take the price of a side of grits off our bill.” 5 min. later she brought my wife soup like grits that were not done. As we left I put ONE DOLLAR on the table, to which my wife said “no, you can’t do that” so I left another Washington. On the way out I heard a woman at a table by us say “he was only going to leave $1…” in a snippy tone. I just don’t get it. They were the 3rd couple to sit there while we were there, by the way. Tips are for service, I think we’ve lost that idea in Dallas/Fort Worth. We eat out too much, and have more Resturants per capita than ANY METROPOLITAN AREA IN THE WORLD!!!! DId you know that? Crazy. I, for one, tip over 20% if the service is better than average. If it’s less than average, I shoot for 15%, if it’s bad I tip less tan 10%. So there we go…

]]> By: cwd http://www.marketinginprogress.com/2007/02/15/less-than-medium-well-service/comment-page-1/#comment-129 cwd Fri, 16 Feb 2007 15:55:45 +0000 http://brettduncan.wordpress.com/2007/02/15/less-than-medium-well-service/#comment-129 Regardless if they got it right or wrong - I believe the bigger picture is that you sprung and took your wife out and bought her a steak. I am impressed. Good job. Also, this sounds like your faith in the cook falls in the lost luggage category. Regardless if they got it right or wrong – I believe the bigger picture is that you sprung and took your wife out and bought her a steak. I am impressed. Good job.

Also, this sounds like your faith in the cook falls in the lost luggage category.

]]> By: Kyle Duncan http://www.marketinginprogress.com/2007/02/15/less-than-medium-well-service/comment-page-1/#comment-130 Kyle Duncan Fri, 16 Feb 2007 14:07:08 +0000 http://brettduncan.wordpress.com/2007/02/15/less-than-medium-well-service/#comment-130 I concur. We've been there. Doesn't Wal Mart always claim, "The customer is always right."? I concur. We’ve been there. Doesn’t Wal Mart always claim, “The customer is always right.”?

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